Refund policy

Welcome to INDIPRIME. We value your satisfaction and aim to provide a smooth shopping experience. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with original packaging, tags, and proof of purchase.
  • Return requests must be made within 1 days of delivery.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods
  • Personal care items
  • Digital/downloadable products
  • Items marked as “Final Sale”

3. Return Process

To initiate a return:

  1. Contact us 
  2. Provide your order number and reason for return
  3. Our team will guide you through the return steps

Customers may be responsible for return shipping costs unless the item received was defective or incorrect.

4. Refunds

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund.
  • Refunds will be issued to the original payment method.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us 

7. Damaged or Incorrect Items

If you receive a damaged or wrong item, please notify us within 3 hours of delivery with photos as proof.